Description

Your responsibilities will include:

  • Assessing the technical needs of staff or clients.
  • Establishing and maintaining strong relationships across teams and with staff/clients.
  • Measure service satisfaction levels.
  • Managing and upholding the troubleshooting escalation process.
  • Resolving system and application issues.
  • Occasionally working with third parties to rectify issues.
  • Identifying gaps in the support process and amending it accordingly.
  • Managing team in Software On-site Support & Deployment Division.

Requirements:

  • Candidate must possess at least Bachelor in Computer Science/Information Technology.
  • Minimal 5 years of experience as a IT Support Manager.
  • Minimal 3 years experience in IT Industry.
  • Excellent software knowledge.
  • Good problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Critical thinking
  • Ability to work well under pressure
  • Good interpersonal skills.
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Indonesia

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