Description
Your responsibilities will include:
- Assessing the technical needs of staff or clients.
- Establishing and maintaining strong relationships across teams and with staff/clients.
- Measure service satisfaction levels.
- Managing and upholding the troubleshooting escalation process.
- Resolving system and application issues.
- Occasionally working with third parties to rectify issues.
- Identifying gaps in the support process and amending it accordingly.
- Managing team in Software On-site Support & Deployment Division.
Requirements:
- Candidate must possess at least Bachelor in Computer Science/Information Technology.
- Minimal 5 years of experience as a IT Support Manager.
- Minimal 3 years experience in IT Industry.
- Excellent software knowledge.
- Good problem-solving skills.
- Excellent communication skills, both written and verbal.
- Critical thinking
- Ability to work well under pressure
- Good interpersonal skills.